At Aero Electric Scooters, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our Refund & Return Policy below.
1. Eligibility for Returns
To be eligible for a return, the item must be:
– Returned within 7 days of delivery
– Unused and in the same condition as received
– In its original packaging with all accessories and manuals included
– Accompanied by the original receipt or proof of purchase
2. Non-Returnable Items
The following items are not eligible for return or refund:
– Used or damaged items
– Items with missing parts or accessories
– Customized or special-order products
– Items marked as final sale
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 business days to your original method of payment.
4. Exchanges
We only replace items if they are defective or damaged upon delivery. If you need to exchange an item, please contact us at info@aeromea.com with photos and order details.
5. Return Shipping
Customers are responsible for paying return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item).
6. Cancellations
Orders can be cancelled within 24 hours of placement. Once an order has been processed or shipped, it cannot be cancelled.
7. Contact Us
If you have any questions or need assistance with a return, please contact our support team at:
Aero Electric Scooters
Email: info@aeromea.com
Website: www.aeromea.com
